The first large language model designed specifically for non-diagnostic, patient-facing healthcare tasks. Automating chronic care management, post-discharge follow-ups, and care gap closure with unparalleled safety and multilingual capabilities.
Our generative AI agents handle essential patient communications that healthcare workers struggle to manage at scale, freeing clinical staff to focus on direct patient care.
Our AI agents conduct comprehensive chronic care management calls for patients with diabetes, hypertension, COPD, and heart failure. Each interaction assesses symptoms, monitors medication adherence, tracks vital signs, and identifies early warning signs requiring clinical intervention. The system maintains detailed records and automatically escalates concerns to appropriate care team members.
Learn moreReduce readmission rates with automated post-discharge follow-up calls. Our AI agents contact patients within 24-72 hours of discharge to verify understanding of discharge instructions, confirm prescriptions are filled, schedule follow-up appointments, and assess warning signs. Multiple touchpoints throughout the critical 30-day period dramatically reduce preventable readmissions.
Explore supportProactively close care gaps and improve quality measure performance with intelligent outreach campaigns. Our platform identifies patients due for preventive screenings, immunizations, and annual wellness visits. AI agents schedule appointments, educate patients on preventive care importance, and address compliance barriers to improve HEDIS scores.
See quality improvementThe global healthcare system faces unprecedented staffing shortages. With millions of workers needed and growing patient populations, health systems must find new approaches to maintain quality care.
The World Health Organization estimates a global shortage of 10 million healthcare workers by 2030. In the United States alone, the nursing shortage is projected to exceed 500,000 by 2025. This impacts every aspect of care, from routine wellness checks to complex chronic disease management.
Chronic diseases now affect approximately 60% of American adults, with many managing multiple conditions simultaneously. Effective chronic care requires consistent patient engagement that most health systems cannot provide with current staffing. The result is fragmented care and preventable complications.
Hospital readmissions cost the U.S. healthcare system over $26 billion annually, with many preventable through better post-discharge follow-up. Missed preventive appointments lead to late-stage diagnosis and expensive treatments. Value-based care models demand better outcomes at lower costs.
Unlike general-purpose AI adapted for healthcare, DTC360 was designed from the ground up for patient-facing communication with safety guardrails embedded at every level.
Multiple layers of safety including real-time clinical validation, automatic escalation protocols, and strict boundaries preventing diagnostic or treatment advice.
Supporting 40+ languages with native-level fluency, including culturally-aware communication styles and health literacy adaptation for diverse populations.
Phone calls that feel natural and empathetic. Advanced speech technology enables fluid conversations that adapt to patient responses and handle interruptions gracefully.
Seamless integration with Epic, Cerner, and Meditech. Patient information accessed securely with interaction summaries automatically documented in medical records.
Our AI-powered staffing marketplace deploys intelligent agents tailored to specific healthcare workflows.
AI agents conduct monthly CCM calls meeting CMS requirements for billing codes 99490 and 99491. Each call assesses patient status, reviews medications, coordinates care needs, and documents interactions with precise time tracking.
Reduce 30-day readmission rates with systematic post-discharge outreach. AI agents contact patients within 24-72 hours and continue follow-up throughout the critical post-discharge period.
Improve HEDIS scores and quality measure performance with proactive outreach campaigns. AI identifies patients overdue for preventive care and conducts personalized outreach.
Improve medication adherence with intelligent prescription reminder calls. AI agents help patients stay on track with medications and identify adherence barriers requiring intervention.
With millions of patient interactions completed and zero reported safety incidents, our platform demonstrates that AI can deliver both efficiency and the highest standards of patient care.
Full compliance with HIPAA requirements. All patient data encrypted at rest and in transit with enterprise-grade security protocols.
Independently audited security controls demonstrating our commitment to protecting sensitive healthcare information.
Board-certified physicians oversee all clinical protocols and escalation pathways with real-time monitoring.
Strict boundaries prevent the AI from providing medical diagnoses or treatment recommendations. All concerns escalated to professionals.
Our streamlined implementation process gets your AI agents deployed quickly while ensuring full integration with existing workflows.
Comprehensive assessment of your needs, patient populations, and workflows. We configure AI agents with your specific protocols, escalation pathways, and documentation requirements including EHR integration planning.
Secure connections to your EHR, scheduling systems, and care coordination platforms. Rigorous testing validates every workflow, from patient identification to documentation and escalation with pilot programs.
AI agents go live with full monitoring and support. Your clinical staff receives comprehensive training on managing escalations, reviewing interaction summaries, and optimizing agent performance.
Continuous monitoring and analytics identify opportunities to improve engagement rates and expand use cases. Regular performance reviews ensure maximum value as you scale to additional patient populations.
Explore our latest thinking on patient engagement, workforce transformation, and responsible AI deployment in clinical settings.
How we've achieved millions of patient interactions with zero safety incidents by embedding transparency and human oversight into our AI architecture.
Read articleExplore how AI agents fluent in 40+ languages are helping health systems reach patients who have historically faced communication challenges.
Read articleLearn how health systems use AI to handle routine communication, allowing clinical staff to focus on complex care requiring human expertise.
Read articleSchedule a consultation with our team to learn how DTC360 can help your health system improve patient outcomes, reduce readmissions, and address workforce challenges with safe, effective AI-powered patient communication.